Privacy Policy

Last updated: 2 December 2022

Thank you for choosing to be part of our Young Heroes Europe B.V. (hereinafter referred to as “Young Heroes”, “Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. The provisions of the EU General Data Protection Regulation (“GDPR”) became enforceable throughout the European Union on 25 May 2018. We want to keep you fully informed now about how Young Heroes processes personal data in accordance with this new regulation.  If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@youngheroes.com

This privacy notice describes how we might use your information if you:

• Visit our website at www.youngheroes.com or our web app www.my.youngheroes.com
• Engage with us in other related ways ― including any sales, marketing, or events

In this privacy notice, if we refer to:

• “Website,” we are referring to any website of ours that references or links to this policy
• “Services,” or “Web app,” we are referring to our platform, and other related services, including any sales, marketing, or events

The purpose of this privacy notice is to explain to you in the clearest way possible what information we collect, how we use it, and what rights you have in relation to it.

If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately.

Please read this privacy notice carefully, as it will help you understand what we do with the information that we collect.

What data do we collect?

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you participate in activities on our Website, you register for our Service or you express interest in obtaining information about us or our Services or when you otherwise contact us.

The personal information that we collect depends on the nature of your interactions with us. We may collect the following data during the respective actions:

If you access our Service, especially by visiting our website and web app we collect the following information without your intervention and store it until it is automatically or manually deleted in the log file:

• Log and usage data (like your device’s IP address)
• Device data (like information on your computer, phone, tablet or other devices that you use to access the Website & Service)
• Location data (like date and time of access or name and URL of the retrieved file, the website/app from which access was made (referrer URL)

If you conclude an agreement with Young Heroes (such as signing up for the web app we collect:

• First and last name
• Email address
• Information you enter yourself and that is generated during the use of our Services, such as residence, bio, education, work experience, languages, skills, interests, profile picture
• Comments, reviews, links, images that you share

How will we use your data?

The processing of the aforementioned data is based on Article 6(1) f) of the GDPR. Our legitimate interest arises from the uses listed below. At this point, we note that we are unable and do not attempt to draw any conclusions about your identity from the data collected.

Your information listed above are used by us for the following purposes:

Automatically collected data:

• To ensure that a trouble-free connection can be established
• To ensure the convenient use of our Services
• To evaluate system security and stability
• Other administrative purposes

Data shared when concluding an agreement:

• To match you with vacancies
• To match you with a coach
• To request feedback on Service
• To enable user-to-user communications on the web app
• To manage user accounts
• To send administrative information to you
• To protect our Services
• To enforce our terms, conditions and policies for our business purpose, to comply with legal and regulatory requirements or in connection with your agreement.

We will not sell or lease your information to third parties for their marketing purposes without your explicit consent. We only disclose certain information to third parties from time to time to be able to offer the best possible product to our customers, improve the quality of our Services and protect the interests of our customers. However, this disclosure will always be subject to strict limitations, which are described in more detail below.

Teamleader

We use the services of Teamleader NV, Dok-Noord 3A, 9000 Ghent, Belgium (hereinafter “Teamleader”) to manage business-to-business contacts. Your contact information will first be sent to servers operated by Teamleader and electronically processed by Teamleader in order to be able to display and process it visually on an Internet-based overview page (“dashboard”).

We have agreed to a Data Protection Agreement with Teamleader to safeguard your privacy.

For this purpose, when you request more information from Young Heroes using our website, we send the following information to Teamleader:

• First and last name
• Email address
• Phone number
• Company name
• Job Title
• The date and time of registration

Recruitee

We use the services of Recruitee B.V., Keizersgracht 313, 1016 EE Amsterdam, Nederlands (hereinafter “Recruitee”) to manage applications. Your job application will first be sent to servers operated by Recruitee and electronically processed by Recruitee in order to be able to display and process it visually on an Internet-based overview page (“dashboard”).

We have agreed to a Data Protection Agreement with Recruitee to safeguard your privacy.

For this purpose, when you apply to Young Heroes using our website, we send the following information to Recruitee:

• First and last name
• Email address
• Address
• Phone number
• The date and time of application
• CV and other documents provided by you

Hotjar

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

We have agreed to a Data Protection Agreement with Hotjar to safeguard your privacy.

Sendinblue

To ensure smooth transactional communications with Art. 6(1) a) of the GDPR, we use the external service provider Sendinblue GmbH, Köpenicker Straße 126, 10179 Berlin, Germany (hereinafter “Sendinblue”). We use Sendinblue solely to send emails of transactional nature such as email verification, password resets, email changes.

We have agreed to a Data Protection Agreement with Sendinblue to safeguard your privacy.

For this purpose, when you set up a Young Heroes account using our web app, we send the following information to Sendinblue:

• First and last name
• Email address
• The date and time of registration
• Action required from your side
• How do we store your data?

We securely store your data in the Netherlands (Groningen, Amsterdam and Drachten) datacenters. The data stored at our servers are under Dutch privacy laws.

The data is stored in compliance with legally established data retention periods and then deleted. Once this time period has expired, we will delete your data by deleting data manually.

Newsletter & Product Updates

To design and continuously improve our customer engagement efforts in compliance with Art. 6(1) a) of the GDPR, we use the external service provider MailerLite Limited, 71 Lower Baggot Street, D02 P593, Dublin 2, Ireland, (hereinafter “MailerLite”). We use MailerLite to control our email marketing campaigns and to reach out to our registered users. For this purpose, when you set up a Young Heroes account using our web app, or you subscribe to our newsletter on the website, we send the following information to MailerLite:

• First and last name
• Email address
• The date and time of registration

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, you can send us an email at info@youngheroes.com or use the unsubscribe option from MailerLite.

We have agreed to a Data Protection Agreement with Mailerlite to safeguard your privacy.

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website or web app, we may collect information from you automatically through cookies or similar technology.

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in
• Understanding how you use our website
• Gather statistics on the use of our Services
• Evaluate usage to optimize your experience

What types of cookies do we use?

There are a number of different types of cookies, however, our website and web app use:

• Functional – We use these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and the location you are in. A mix of first-party and third-party cookies are used.
• Analytical – We use these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. We sometimes share some limited aspects of this data with third parties for advertising purposes (see “How we will use your data?”).

Name	Type	Description	Expires
XSRF-TOKEN	Functional	This cookie is a secret, unique and unpredictable value our server sends to your side in order to validate requests and identify them as safe.	2 hours
_hjFirstSeen	Analytical	This is set to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.	Session
_hjAbsoluteSessionInProgress	Analytical	This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.	30 Minutes
_hjIncludedInPageviewSample	Analytical	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site’s pageview limit.	30 minutes
young_heroes_session	Functional	User reference to keep you logged into your account when you change/refresh the page.	after 1 hour of inactivity
_hjIncludedInSessionSample	Analytical	This cookie is set to let Hotjar know whether that user is included in the data sampling defined by your site’s daily session limit.	30 minutes
_hjSession_	Analytical	A cookie that holds the current session data. This ensues that subsequent requests within the session window will be attributed to the same Hotjar session.	30 minutes
_hjSessionUser_	Analytical	Hotjar cookie that is set when a user first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.	365 days
_hjShownFeedbackMessage	Analytical	Hotjar cookie that is set when a user minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if the user navigates to another page where it is set to show.	365 days
youngheroes_user_id_session	Functional	This cookie is for the frontend. When an user logs in, the user ID is stored in a session cookie, to keep the user logged in after refreshing the page.	Session

Third-party cookies

Some of our pages display content from external providers, e.g. YouTube, Facebook and Twitter. To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over. But if you do not view this content, no third-party cookies are installed on your device.

Third-party providers on Young Heroes websites:

YouTube

LinkedIn

These third-party services are outside of the control of the Commission. Providers may, at any time, change their terms of service, purpose and use of cookies, etc.

 

How can you manage cookies?

Removing cookies from your device

You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited. Be aware though that you may also lose some saved information (e.g. saved login details, site preferences).

Managing site-specific cookies

For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser

Blocking cookies

You can set most modern browsers to prevent any cookies from being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. And some services and functionalities may not work properly at all (e.g. profile logging-in).

Managing our analytics cookies

You can manage your preferences concerning cookies on the dedicated page (link to dedicated page).

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the information below.

Changes to our privacy policy

We keep its privacy policy under regular review and place any updates on this web page.

How to contact us

If you have any questions about Young Heroes’ privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@youngheroes.com

Call us at: +31 6 16 63 53 58

Or write to us: Lange Marktstraat 1015, 8911 AD Leeuwarden